Your artwork is unique, printed to order, and approved by the artist. Therefore, we emphasize that refunds cannot be made and all sales are final.
However, in the event that your artwork arrives damaged, we will replace the print free of charge. Please retain the packaging until you have examined your print.
If the packaging appears damaged on delivery, note this on the form (if expedited/courier delivery is being used).
Although we do our utmost to honor our production and delivery estimates, we cannot guarantee delivery times or be held responsible for late or delayed delivery, as these are handled by third parties; as well, we have no control over the timing of customs clearance, which may add substantially to delivery times.
In the event of a late delivery for a time-sensitive offer we have made (such as a guaranteed delivery for a particular event or holiday), you have the options of:
retaining the artwork despite the delay and receiving a coupon for a discount on a future purchase; or
returning the work for full store credit.
If you are buying for a time-sensitive personal event such as a birthday or anniversary, plan ahead to order your artwork in good time for an appropriate delivery date.
Unless we have committed otherwise, we strongly recommend that you assume a turnaround time of three weeks from day of purchase to delivery.
Florian Photo Art
805—392 Sherbourne Street
1 437 580 3040